AppsCare | Support
AppsCare is a Google for Work Premier Partner and specialises in the deployment of Google Drive for Work, Google Apps for Work, Google for Education, Google Maps for Work, Chrome Devices for Work and Google Search.
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Support

AppsCare system engineers are vendor certified and highly experienced, ensuring the successful planning, delivery and on-going support of even the most complex projects, from concept to operational completion.

 

Supporting over 3000 customers in over 30 countries around the world, AppsCare services are backed by leading global network operations and customer care engineers providing the infrastructure to deliver exceptional solution support.

FAQ’s

How secure is my data with Google?

We understand that employees want to be able to work where they want when they want, to do so they are taking the data with them. Businesses are finding themselves in the position where more and more employees are burning corporate data onto CD/DVD, thumb drives, putting data on their home machines to work on in the evenings and weekends. This has created serous security concerns, because not only do these incidents expose the data to unwanted eyes but often times we lose the data permanently since much of data resides on laptops or desktops.

 

As such, we take the privacy and security of our Google customer data very seriously. Security is core to the DNA at Google. Our products are designed with security considerations upfront, not as afterthoughts, and our Security team is comprised of some of the world’s leading experts in information, application and network security. Our infrastructure is composed of tens of thousands of identical systems, and we have custom built hardware. Our machines are built on a custom Linux software stack that is hardened and only has the necessary components and services to run the Google requirements, making it easy to uniformly update of all systems. Each single piece of data is replicated in multiple datacenters, so your Google Apps email, for example, is replicated to a primary and a backup data center, that are replicated in real time. We also undergo regular security reviews by third parties and SAS 70 audits by an independent third party.

 

We fully believe in the security of our Google environment, so much so that we store our own Google corporate data in the same environment.

 

Also keep in mind the following:

  • Google does not claim ownership of your data.
  • We don’t share your data except as strictly outlined in our Privacy Policy.
  • We keep the data as long as you want.
  • We delete the data when you ask.
  • We allow you to take the data out of our system if you decide to switch to a different solution, or if you want to use your data in another application or integrate with other systems.

Will my Google Enterprise solution work on my mobile?

Google is accessible from a variety of mobile phones, including BlackBerry devices, the iPhone, Windows Mobile and many less powerful mobile phones. We offer multiple syncing capabilities so that you can access your Google account when you’re on the go.

Why should I switch to Google Apps for Business?

We’ve listened to many businesses share what’s important to them in building and growing a healthy business. What we’ve found is that businesses are looking for a low-cost, reliable, and secure messaging and collaboration solution that supports their business rather than challenges it. If your business finds itself identifying with some of these challenges, then you might be interested in considering the Google Apps solution for your business.

Take a look at the business advantages of Google Apps that our customers have found out for themselves.

Business challenges:

  • Cost and resource-draining IT challenges, such as unreliable servers, setup and maintenance expenses, and operating a multi-OS environment
  • Small email inboxes
  • Virus attacks, Spam and phishing
  • Compliance to internal and external policies
  • Consumption of disk space
  • Inefficient sharing and collaboration

How Google Apps solves these business challenges:

  • Dramatically lowers your total cost of ownership with an annual fee for each user account. No hidden maintenance or upgrade expenses – since Google hosts your data, we absorb those costs so that you don’t have to.
  • Boost employee productivity with 25GB of storage per user – your employees can focus on their work rather than on their email quota.
  • Lean on our 99.9% service level agreement for email to make sure your business is up-and-running.
  • Share information, don’t send it. Real-time document editing cuts down the hassle of sending email attachments and version confusion.
  • You’re actually safer with Google Apps. Since your data is hosted on Google’s reliable and redundant data centers, you can stop saving your corporate data on insecure devices, a leading cause of data security problems.
  • Better message control over what comes in and what goes out of your company with Google Apps’ message security and administrative management controls.
  • Access anywhere, anytime you have an internet connection – whether on your mobile device, laptop, or computer in a multi-OS environment (PC, Mac, Linux).

How does Google Apps for Business work?

Google Apps for Business is a web-based hosted solution, which means you can access Google Apps at anytime, anywhere you have an Internet connection. You might hear this type of technology referred to as “software-as-a-service” or “cloud computing”. “Cloud computing” or “software-as-a-service” is a computing model in which IT applications are provided “as a service”, allowing users to access these applications from the Internet (“in the cloud”) without needing to maintain the infrastructure that supports them. A simple way to understand the model is how people currently allow companies to run and manage their electricity rather than generating it within their home/office themselves.

 

With Google Apps, your data and the applications themselves are served from Google’s highly secure, scalable, and reliable data centers. Google actually builds its own data centers from scratch, so we’re able to have one of the lowest cost-per-server infrastructures in the world; which means that those savings are passed on to our Google Apps customers. Your business is able to offload the infrastructure costs and the effort it takes to maintain an on-premises solution, and focus those savings on more strategic IT initiatives.

 

And since Google Apps is web-based, your employees can be productive from anywhere, whether they’re at their own desk, using a different computer, or on the go with a mobile device.

What's the difference between Google Apps for Business email and an @gmail.com account?

Our Google Apps solution for businesses is a packaged product of Google’s best messaging and collaboration applications, among which include Gmail™, Google Talk, Google Calendar, Google Docs, Google Sites, and Google Video.

 

You may have had experience using many of these applications with your user@gmail.com account, and while these applications are similar, we have enhanced them in Google Apps for Business with these critical differences:

 

Google Apps is for your business

 

When you sign up for Google Apps for your business, you sign up with your own company domain name. So rather than having auser@gmail.com email address, you would create or maintain a company email address such as user@company.com. There is an IT administrative control panel that is built into Google Apps for your business where an IT administrator can manage and control the user accounts across your company domain.

 

Enhanced business-oriented features

 

Though our product engineers are continually enhancing our Google applications for our free consumers, they are also adding separate, enhanced features to the Google Apps applications that are more oriented for business purposes. Here are just a few things you can do in Google Apps for your business that’s not available in our free consumer applications:

 

  • Increased Access Controls: Puts your company in control of how your information is shared and communicated outside of your domain.
  • Gmail: Saves all your corporate information with improved mailing list capabilities, and increased mail thresholds
  • Google Sites: Understanding that a company intranet and shared documentation is so critical to success, optimized to provide you with the right storage quotas to address your business needs
  • Google Calendar: Enables conference room and resource sharing, allowing you to schedule office conference rooms or other shared resources in your office.
  • Google Video: Share internal videos with your company quickly without the complex overhead of many other systems.
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