21 Oct Gain insights into the whereabouts of your mobile workforce, and optimise productivity in the process
For some managers, it can be a stressful task to manage a field based workforce; not knowing their schedule, if they are fulfilling their roles, and if they are being as productive as you hoped. This can also be costly for the organisation, if your mobile workforce is not optimised.
Research into Field Service Workforce Management cites that best-in-class companies are 40% more likely to use workforce management solutions to manage their mobile workforces. This is most likely because best-in-class organisations have other process management tools in place throughout the rest of their organisation, and recognize that this is just as important for employees or assets operating outside of the companies headquarters.
Using Google Maps Coordinate, a workforce management tool from Google Maps for Work, you can gain visibility into the location of your team members using their smartphone GPS signal, making it easy to assign jobs and maximise geographical coverage and productivity. Not to be mistaken for a tool for private investigation, Google Maps Coordinate requires both management and the mobile teams to work together, so that work can be scheduled in a smarter, more efficient way.
Google Maps Coordinate is particularly useful for organisations who have vehicles out on the road, either delivering goods or attending sites or specific locations, such as to perform maintenance work. Administrators and managers based at head office can receive up to the minute information on the whereabouts of their mobile team, and assign them new jobs based on their location.
Setting up Google Maps Coordinate couldn’t be more simple, and at only $40 per user per year, it is a lot cheaper to track and optimise your teams than you think.
Let’s take a look at the simple steps involved in set up.
- To start with, AppsCare will need to register your domain with Google, and add user accounts for any members of staff using the tool, including the managers, administrators and the field based team. (Good news is, if you are already using Google Apps for Work you can skip this step!)
You can then begin to set up your Coordinate team/s. You can do this by building a name for your teams and adding users, then assigning roles ie. dispatcher, administrator, mobile worker.
Your mobile workers will then be automatically notified to install the mobile application, which will help to track their location and provide the worker with real time updates on their work.
You are now ready to start creating jobs and working more efficiently. The admin panel is so simple and intuitive to use, which you can see from the screenshots below.
Receiving, accepting and managing jobs for your mobile workforce couldn’t be easier, as the screenshots below show.
Mobile workers will be alerted of new jobs assigned to them, and will then be able to accept or decline a job. Once accepted, they can view their location on a Google Map, picking up directions to their next job.
Once arriving at the job, the mobile worker can check-in, add details, update notes, and notify the dispatch team when the job is complete.
This process provides mobile workers with one single platform to manage their schedule, routes and notes, ensuring that the whole process is transparent from dispatch to arrival.
Companies around the globe are using Google Maps Coordinate because of the clear benefits it provides for companies with mobile workers. In addition to the ease and simplicity, there are also a whole host of further features which make Google Maps Coordinate invaluable to organisations. These include:
Ability to call dispatch via a Google Hangout from within the app
Call customer contact direct
Job optimisation option – Unassigned jobs can be pushed out automatically to specified users based on their location, availability and working hours
Additional layers can be added to the maps to include office locations, suppliers or regional information
To start using Google Maps Coordinate, all you need to do is contact AppsCare on +44 (0)113 366 2008 or email firstname.lastname@example.org and a member of our team will help you to get started.