The Customer Success Services (CSS) program provides proactive support, consultative services and communications via product updates and in-person events. CSS also provides access to Google’s Premium Customer Network (PCN), a Google Group designed for product discussions and Q&A.
The CSS Programme consists of the following key elements;
Our Proactive Communication keeps you up to date on changes that matter to you and helps you understand how they impact your business
Customized advice to improve user adoption, collaboration, and identify ways to improve existing business processes using Google Apps
Enhanced technical support to quickly address all of your technical support needs anytime through any medium.
Proactive Communication gives your business access to product communications, premium online community, and in-person events
Product communications include immediate upcoming visible changes and more long-term product roadmaps, as well as best practices and research to help you best handle these product updates
The Premium Customer Network consists of a network where you can learn from your peers to drive Google Apps usage, find new use cases, and solve problems, along with being able to learn more about existing and new products and to provide input and feedback
Our Customer Success Manager will work with you to make sure you have access to the right product information at the right time and you understand how it impacts your business