The Customer Success Services (CSS) program provides proactive support, consultative services and communications via product updates and in-person events. CSS also provides access to Google’s Premium Customer Network (PCN), a Google Group designed for product discussions and Q&A.

The CSS Programme consists of the following key elements;

1. Our Proactive Communication keeps you up to date on changes that matter to you and helps you understand how they impact your business

2. Customized advice to improve user adoption, collaboration, and identify ways to improve existing business processes using Google Apps

3. Enhanced technical support to quickly address all of your technical support needs anytime through any medium.

• Product communications include immediate upcoming visible changes and more long-term product roadmaps, as well as best practices and research to help you best handle these product updates

• The Premium Customer Network consists of a network where you can learn from your peers to drive Google Apps usage, find new use cases, and solve problems, along with being able to learn more about existing and new products and to provide input and feedback

• In person events, such as our Customer Connect Conference, brings our customers together to interact with Google experts from deployment, to product managers, to 3rd party app developers. We will also be on-site for in person meetings

• Our CSM will work with you to make sure you get the guidance you need to meet business needs. Whether it’s a “Google Groups” or “G+” deployment, our Customer Success Manager works with our customers to find ways to use Google Apps to improve business processes

• The CSM will perform impact analysis, mitigation strategies if needed and conduct quarterly Apps planning sessions to keep our customers in step with Google’s release schedule and achieve increased user adoption